- Payment options Available at Our Casino
- The main stages for deposits and withdrawals
- Player verification Requirements
- Payment limits and Processing periods
- Fees and Currency Handling
- Payment Security and Data Protection
- Support for Payment Questions
- A Note From Our Cashier Team
Payment options Available at Our Casino
At our casino, payments in and payouts out go through a focused set of payment methods picked for reliability and clear settlement times. Cards remain the most familiar option for most there, while e-wallets offer faster on-screen confirmations, and bank payment suits elevated balances moved directly between accounts. We also accept Bitcoin for members who prefer to keep their bank and gaming wallets apart. Minimum thresholds and periods for processing are defined per method instead of per player, so the same conditions hold across the cashier.
Wildcard City Casino bonus offers are credited to the same account that funded the deposit that qualifies, which is why we ask there to settle on a primary method before they claim any promotion. Switching methods between deposits is allowed, but Wildcard City Casino bonus offers attached to a specific transaction will always follow that same transaction. There exploring wildcard city casino bonuses should review the payment-method table below to confirm the option that matches their usual banking routine, including any minimum that may differ from the default 10 EUR baseline.
| Payment method | Example Minimum amount to deposit | Typical Processing Time | Fee |
|---|---|---|---|
| Visa / Mastercard | 10 EUR | Instant for deposits, 1-3 business days for withdrawals | None |
| E-wallets (Skrill, Neteller, ecoPayz) | 10 EUR | Instant for deposits, up to 24 hours for withdrawals | None |
| Bank transfer | 50 EUR | 2-5 business days | None from our side, intermediary bank fees may apply |
| Bitcoin | 0.0002 BTC | Up to 1 hour after one network confirmation | Network fee only |
| Prepaid voucher (Neosurf, Paysafecard) | 10 EUR | Instant for deposits, not available for withdrawals | None |
The main stages for deposits and withdrawals
Each deposit in our casino moves through a fixed batch of stages: choose a method, enter the amount, confirm the provider handling payments screen, and wait for our cashier to record the balance. Withdrawals follow a similar path in reverse, but with an added settlement time that sits between approval and the money reaching the player's account. We keep the transfers in a clear order so the cashier screen always reflects the current state of the transaction.
| Stage | Deposit Action | Withdrawal Action |
|---|---|---|
| 1. Method selection | Player picks a payment method from the cashier list | Player picks the same method used for the original deposit where possible |
| 2. Amount entry | Player enters the deposit amount, subject to the method's minimum | Player enters the withdrawal amount, subject to the method's minimum and available balance |
| 3. Provider confirmation | Payment provider screen confirms the transaction | Our cashier reviews the request against account status and bonus rules |
| 4. Recording | Balance is credited to the player account | Funds are released to the payment provider |
| 5. Settlement | Funds available in the casino wallet | Funds reach the player's bank, e-wallet or Bitcoin address |
Players who want a smooth run between deposit and withdrawal usually keep the same method for both directions, which shortens the review stage at our end. If a method is deposit-solely, the cashier will arrange a supported alternative for the cashout and explain the swap before confirmation.
Player verification Requirements
Before the first withdrawal, our compliance team asks for a regular set of documents: a government-issued photo ID, a recent proof of address from the past three months, and proof of ownership for the payment option used. The review usually completes within 24-48 hours, and account standing is shown directly in the cashier as pending, approved or rejected with a reason.
Documents are kept in a separate verification profile so players do not have to re-upload them for future withdrawals, unless a document expires or a new payment option is added. This step protects the balance from unauthorised cashout attempts and keeps our cashier aligned with anti-money-laundering controls.
Payment limits and Processing periods
Per-transaction limits are fixed at the method level, not at the player level, which means a card holder and an electronic wallet holder see the same minimum and maximum ranges for their selected option. Daily and weekly caps can be raised on request through support once the account is fully verified, and any change is reflected in the cashier inside one business day.
Players frequently ask why an electronic wallet withdrawal is faster than a card withdrawal: the answer is the rails the money travel on. Digital wallet providers settle internally, while card schemes follow interchange periods that we cannot shorten. The cashier keeps the game selection current with handling time only as a small internal buffer before the money leave our system.
Fees and Currency Handling
Our casino fee details no deposit or withdrawal fees on any of the methods listed above. Where a third-party fee applies, like a Bitcoin network fee or a correspondent bank charge, it is shown on the cashier confirmation screen before the player confirms the transaction, so the net amount stays visible up front.
Account balances are kept in EUR by default. There who fund the account in another supported currency will see the conversion handled by the provider handling payments, and the resulting EUR balance is what counts toward playthrough requirements and withdrawal eligibility. Exchange rates are taken at the moment the deposit clears, not at the moment the cashier screen is opened.
Payment Security and Data Protection
Card data entered at our cashier is tokenised by the payment provider and never stored on our casino servers. E-wallet and Bitcoin flows use signed requests between the cashier and the provider, and each transaction is logged with a unique reference that support can trace if a player raises a query. Transport is encrypted end to end, and access to the cashier back end is restricted to a small payments team.
Verification documents are encrypted at rest and only decrypted by the compliance officer handling the active review. Once a document has served its purpose, it is retained for the period required by our regulatory obligations and then deleted. Members can ask for a copy of the data we hold through support at any time.
Support for Payment Questions
The customer support team handles payment questions through live chat and email, with the screen in our cashier used as the shared reference point. When a player opens a ticket, the agent sees the same transaction state the player sees, including pending, approved and settled timestamps, which shortens the back and forth that payment cases typically need.
Common reasons to contact support include a deposit that has not appeared after the provider's expected window, a withdrawal stuck in review, or a request to raise a transaction limit. Every of these has a defined owner on our side and a target response time: cashier queries under two hours during operating hours, verification queries under 24 hours, and limit changes confirmed within one business day.
A Note From Our Cashier Team
Payments on our casino platform are built around a small, well-understood set of methods, a set five-stage flow for account funding and withdrawals, and a verification step that protects the balance once it is on the books. Most questions are resolved at the cashier screen itself, and the rest reach a named owner on our support rota. That is the structure we keep stable, so the next deposit or cashout is no harder to predict than the last one.